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123 Street Avenue, City Town, 99999

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Shipping

We currently ship from Tokyo, Japan.

 

How much is shipping?

Orders within Japan are charged at a flat rate of 10AUD

All international orders are charged at a flat rate of 20 AUD

 

When will my order arrive?

-----> Online Shop Orders

Orders are generally delivered within 3-10 working days depending on destination

There can be the occasional customs or courier delay which may affect your delivery timeframe

Please allow for 1-2 working days to pack your order

 

-----> Custom Orders

Custom orders only ship out once FULL payment has been received from the customer.

From there, usual delivery window of 3-10 working days depending on destination.

There can be the occasional customs or courier delay which may affect your delivery timeframe

Please allow for 1-2 working days to pack your order

 

Will I get a tracking number?

All our orders are dispatched using Japan Registered Post or their EMS system (for international packages only)

An email will be sent once your order has been dispatched, with your tracking number & the appropriate link

Email inquiries@tokyokaleidoscope.com if you do not receive one

 

All orders require a signature on delivery

Please ensure your delivery address is attended during business hours

We CANNOT send to PO BOXES, please ensure a street address is supplied

 

Which Courier do you use?

Tokyo Kaleidoscope uses Japan Registered Post & Japan Post EMS (for international orders)

 

Will I have to pay any additional taxes or duties?

There may be duties and/or foreign taxes applied by customs towards your order when delivery is made

We are unable to be held responsible for these charges, and they will not be reimbursed or refunded by Tokyo Kaleidoscope

If you are unsure of the charges and whether you will be affected, please contact your local customs office to find out more information