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FAQ

What material do you use?

All of Tokyo Kaleidoscope frocks & other products are handmade from vintage Japanese kimonos

 

Where do you find the kimonos?

Our kimonos are sourced from vintage kimono dealers, shops & vintage markets across the Greater Tokyo area.

 

What are the kimonos made from?

Vintage Japanese kimonos were traditionally made from Japanese silks, cottons & linens or a combination of blends.

We have tried our utmost to confirm from all our sources that the kimonos we have chosen are made from such natural materials.

However as these items are vintage, and not all information may have been passed down accurately to the seller over the years, a few of the kimonos may contain polyester blends.

 

What condition are the kimonos in?

All our kimonos are pre-loved, consequently any marks, flaws or other oddities in the fabric are a by product of it's history & character.

 

Is there stretch in kimono fabric?

Kimonos are largely made from natural materials instead of synthetic man made fibres like lycra & nylon. 

As a result, there is minimal if any stretch in the fabric - so our designs are not suitable for constraining the body (eg.. we do not make bandage dress/corset designs)

Our garments are not meant to be worn during high physical activity, as there is some fragility in vintage kimono material

 

What does kimono material feel like?

The kimonos vary in feel & texture depending on what they've been made from. Some of the fabrics are soft & flowing, others hold a bit more shape and are stiff, some can also have a shimmer/sheen to the fabric itself.

For custom orders, we are happy to recommend what kimonos are best suited for a design as some kimono materials works better than others.

 

Can you make larger sizes?

We do make larger sizes (custom order only) however there is a limited amount of fabric available to be used in all the different types of kimonos. Generally the amount of fabric in a kimono can make a frock for sizes XS-M (depending on design)

For ladies that are more curvaceous (C Cup or above| sz 14 or above) and depending on the design of the dress  - it is possible to combine two different kimonos together to create something beautiful!

Just email us on inquiries@tokyokaleidoscope.com

 

How do I care for my Tokyo Kaleidoscope frock?

Hand wash the garment separately in cold water with a mild detergent

Hang out flat to dry away from strong sunshine

Due to the material's age, your first few washes may bring out some vintage odours.

If so air the garment out for a day or two.

Alternatively we love to spray a bit of Laundress Fabric Fresh on our frocks to cleanse the odours.

Please be aware that as the material is vintage, various dying techniques in the past were not steadfast. Dark colours such as navy, greens, reds & blacks etc may run/stain in water/sweat.

 

How do I order a custom Tokyo Kaleidoscope frock?

Please email us on inquiries@tokyokaleidoscope.com to discuss options for your custom order (kimono choice, design, etc)

 

How long does a custom order generally take?

A custom order generally takes around one month from when we start unpicking your selected kimono. Please allow for flexibility for this time frame, as numerous fittings may have to occur depending on the design & customer's measurements. 

Please be aware there is also at times a waiting list for custom orders.

However if you find a kimono you love that you wish something to be made from & no one else to claim - the kimono can be held for you for a non-refundable deposit of 100AUD.

 

Will I have to pay any duties and taxes on top of my order?

Tokyo Kaleidoscope unfortunately cannot be held responsible for any possible duties & taxes which may be applied by customs in the country where deliver is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed, will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties. We also unfortunately cannot make any international order as a 'gift,' due to law prohibitions.

 

When will my order arrive?

We generally deliver all orders within 3-10 working days

Tokyo Kaleidoscope uses Japan Registered Post & EMS Shipping for international orders.

 

How can I track my order?

When your order is shipped, we will send you an email within 1-2 working days, containing a tracking number which allows you to easily and quickly locate the whereabouts of your order!

If you did not receive this email, please contact us at inquiries@tokyokaleidoscope.com

 

Do you deliver worldwide?

Yes we do, international orders are charged at a flat rate of 20AUD

 

How much is delivery?

Standard Japan orders are charged at a flat rate of 10AUD

International orders are charged at a flat rate of 20AUD

 

What is your return policy?

For item/s purchased on the online shop - we are happy to accept returns if the item/s are faulty or does not fit right. 

The item/s  must be in original up-cycled condition with all tags remaining in place.

Item/s must not have been worn, washed or altered in any way by the customer or a third party.

Unfortunately, we can not accept any returns that do not meet these requirements.

Tokyo Kaleidoscope offers a full refund of the item/s (excluding original shipping cost & the return shipping cost )

All custom orders are non-refundable.


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